Cancellation policy

Purchase Options and Cancellation Policy

Effective Date: February 6, 2026

This Purchase Options and Cancellation Policy (the “Policy”) explains how one-time purchases, subscriptions, bundles, and cancellations work for orders placed through shop.kingdomofgnome.com (the “Site”) and any related services we operate (collectively, the “Services”).

The Services are doing business as Kingdom of Gnome, along with affiliated brands and projects (collectively, “we,” “us,” “our,” or the “Company”).

This Policy is incorporated into our Terms of Service [Link to Terms of Service] and Return and Refund Policy [Link to Return Policy]. By placing an order or enrolling in a subscription, you agree to this Policy.

We may update this Policy at any time by posting an updated version on this page.

1) Purchase Options

Depending on the product, you may see one or more of the following purchase options:

  • One-time purchase (a single order)

  • Subscription (recurring shipments on a schedule you select)

  • Bundles or systems (a curated set of products sold together, which may ship as separate items or packages)

Availability of purchase options may vary by product, destination, and fulfillment partner.

2) One-Time Purchase Cancellation Policy

When you can cancel

One-time orders can only be canceled before they enter fulfillment or production.

Many of our products are fulfilled by third-party partners and may begin processing quickly. Once an order enters fulfillment, we may not be able to stop it.

How to request a cancellation

If you need to cancel a one-time order, contact us as soon as possible at our contact form with:

  • Order number

  • The item(s) you want to cancel

  • Your reason for cancellation

If your order has already entered fulfillment

If an order has already entered fulfillment or production, cancellation may not be possible. In that case, your order will be handled under our Return and Refund Policy.

3) Subscription Management

Subscriptions renew automatically on the schedule shown at checkout and in your customer portal.

You can manage your subscription through the customer portal, including:

  • Canceling

  • Pausing

  • Skipping a shipment

  • Updating products (where available)

  • Updating your shipping address

  • Updating your payment method

If you cannot access the portal, contact us at our contact form and we will assist.

4) Subscription Cancellation Policy

When cancellation takes effect

Canceling a subscription stops future renewal charges and shipments.

A cancellation does not automatically refund an order that has already been processed.

Cancellation deadline

To avoid being charged for the next subscription order, you must cancel before the cutoff time shown in your customer portal.

The cutoff time may vary by product and fulfillment partner. If you wait until after the cutoff time, the next charge may already be in progress and the next shipment may still be processed.

No refunds for completed billing events

If a subscription renewal has already been processed, we generally do not provide refunds for that cycle, except where required by law or where a verified error occurred. See our Return and Refund Policy for details.

5) Skips, Pauses, and Changes to Subscription Orders

Skipping a shipment

A skip applies to the next scheduled shipment and must be completed before the cutoff time shown in your customer portal.

Pausing a subscription

Pausing stops future billing and shipments until you resume. Pauses must be applied before the cutoff time shown in your portal to affect the next scheduled order.

Changing products, bundle contents, or quantities

Changes must be made before the cutoff time shown in your portal. If a billing event has already begun, changes may apply to the following cycle.

Some bundles are fixed recipes and may not allow customization of individual components.

6) Address and Payment Updates

You are responsible for keeping your shipping address and payment method current.

  • Address changes must be made before the cutoff time shown in your portal.

  • Payment failures may delay or suspend a subscription shipment.

  • If a shipment is returned due to an incorrect or undeliverable address, reshipment may require additional fees.

7) Bundle and Multi-Item Order Notes

Some bundles and systems may ship as separate items or packages, or at different times depending on fulfillment logistics.

If a bundle component is unavailable, we may substitute an item of equal or greater value when reasonable. If a substitution would be materially different, we may provide an option to cancel the affected shipment prior to billing when practicable.

8) Order Errors and Support

If you believe you were charged incorrectly, your subscription did not process as expected, or your order has an issue, contact us at our contact form with your order number and details.

9) Chargebacks and Payment Disputes

If you initiate a chargeback without contacting us first, we may suspend your account or active subscriptions while we investigate.

We may provide order details, delivery confirmation, and related records to payment providers to contest disputes.

10) Contact

For cancellation help or questions about purchase options, contact us through the Site contact form.