Refund policy

Shipping, Returns, and Refund Policy

Effective Date: February 6, 2026

This Shipping, Returns, and Refund Policy (the “Policy”) applies to purchases made through shop.kingdomofgnome.com (the “Site”) and any related services we operate (collectively, the “Services”).

The Services are doing business as Kingdom of Gnome, along with affiliated brands and projects (collectively, “we,” “us,” “our,” or the “Company”).

This Policy is incorporated into our Terms of Service [Link to Terms of Service]. By placing an order, you agree to this Policy. If you do not agree, do not make a purchase.

We may update this Policy at any time. 

1) Definitions

  • Consumable Products: Ingestible or perishable items, including dietary supplements, coffee, tea, functional foods, and future consumables.

  • Merchandise: Non-consumable physical items, including apparel, accessories, figurines, books, printed materials, and similar products.

  • Digital Products: Non-physical items including music, downloadable files, digital certificates, e-books, and other digital content.

  • Subscription: A recurring purchase plan that renews automatically until paused or canceled.

  • Third-Party Provider: Partners used for payment processing, manufacturing, print on demand, fulfillment, and shipping.

2) Shipping Policy

Shipping availability

Shipping destinations vary by product and are shown at checkout. Some products may be limited to the United States.

Processing and delivery times

Processing and delivery times are estimates, not guarantees. Delays may occur due to carriers, fulfillment partners, weather, customs, or events outside our control.

Address accuracy

You are responsible for providing a complete and accurate shipping address. If an order is returned or undeliverable due to an incorrect address, refusal, or failure to claim delivery, reshipment may require payment of reshipping fees. Refunds, if any, may be reduced by shipping and handling costs where permitted by law.

Delivered but missing

If tracking shows “delivered” but you cannot locate your package, contact us within 7 days of delivery confirmation. We will provide reasonable assistance, but we do not guarantee refunds for packages marked delivered.

Damaged in transit

If an order arrives damaged, contact us within 7 days of delivery with photos of the box, shipping label, and product packaging. Eligible cases may receive a replacement or refund as described below.

3) General Returns and Refund Rules

Due to the nature of our offerings, including consumables and made to order items, returns and refunds are limited.

All sales are final except as expressly stated in this Policy or where required by law. We do not offer refunds for change of mind, buyer’s remorse, or similar reasons.

To request support for an issue, contact us at our contact form within the timelines listed in this Policy and include:

  • Order number

  • Description of the issue

  • Photos or other proof when applicable

4) Consumable Products (Supplements, Coffee, Tea)

No returns

For health and safety reasons, Consumable Products are non-returnable.

Refunds or replacements for eligible issues

Consumable Products may be eligible for a replacement, refund, or store credit only if:

  • The wrong item was shipped due to our error

  • The product arrived with packaging damage that makes it unusable

  • A verified fulfillment error occurred

  • A recall or safety notice applies

Requests must be submitted within 7 days of delivery.

Allergies, sensitivities, and personal suitability

You are responsible for reviewing labels, ingredients, allergen statements, and directions. We do not provide refunds for reactions, sensitivities, dislike of taste, or personal suitability issues.

5) Merchandise (Apparel, Accessories, Figurines, Printed Items)

Many Merchandise items are produced on demand and cannot be resold once produced.

Returns and exchanges

Unless otherwise stated on the product page, we do not accept returns or exchanges for Merchandise for reasons such as preference, sizing, or change of mind.

Eligible issues for replacement or refund

Merchandise may be eligible for replacement or refund if:

  • The item arrives defective

  • The item arrives damaged

  • The wrong item, size, or variant was shipped due to our error

Requests must be submitted within 7 days of delivery with photos.

If a return is approved, we will provide instructions. Returns sent without approval may be refused.

6) Digital Products (Music, Downloads, Digital Certificates)

Digital Products are generally final sale once delivered.

Digital Products may be eligible for replacement access or a refund only if:

  • You did not receive the file due to a technical error on our side

  • The wrong file was delivered

Requests must be submitted within 7 days of purchase.

7) Subscriptions and Bundles

Subscriptions follow the same return and refund rules as the underlying Products.

  • No refunds for partial billing periods or unused portions of a subscription cycle.

  • Subscription changes, skips, pauses, and cancellations should be made through the customer portal before the next billing event.

  • If you cannot access the portal, use our contact form, and we will assist.

Bundles may ship as separate items or packages from multiple locations. If a bundle component is missing or incorrect due to our error, we may replace that component rather than refund the entire bundle.

8) Customer Errors

We are not responsible for issues caused by customer errors, including:

  • Incorrect address provided

  • Incorrect product or variant selected

  • Incorrect personalization details provided

  • Refused or unclaimed deliveries

We may offer a goodwill solution in some cases, but we are not obligated to do so and any goodwill does not set a precedent.

9) Our Errors

If an issue is clearly due to our error or a verified fulfillment error, we will provide an appropriate remedy such as replacement, refund, or store credit at our discretion, consistent with this Policy.

10) Return and Refund Process

  1. Contact us at our form with order number and details.

  2. Provide proof such as photos when requested.

  3. If a return is approved, follow the instructions provided. Use tracked shipping when required.

  4. Refunds, if approved, are issued to the original payment method. Processing may take 5 to 10 business days, and banks may take additional time to post funds.

11) Recalls and Safety Notices

If a Product is subject to a recall or safety notice, we may notify customers using available contact information. You agree to follow reasonable instructions, including returning or disposing of affected Products when requested.

12) Chargebacks and Disputes

If you initiate a chargeback without first contacting us, we may suspend your Account or active Subscriptions. We may provide order details and delivery confirmation to contest disputes.

We reserve the right to pursue remedies for fraudulent disputes where permitted by law.

13) Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim relating to returns, refunds, or shipping will not exceed the amount you paid for the Product giving rise to the claim.

Nothing in this Policy limits rights you may have under applicable law.

14) Contact

For questions or support requests, contact us through the Site contact form.